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Molina Healthcare

Your feedback is important, and It Matters to Molina. As a valued hospital partner, please complete the survey below. This survey will take approximately 5-7 minutes to complete. Thank you!

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* 1. Do you know how to reach your Molina Provider Services Representative?

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* 2. How responsive have we been to your questions or concerns?

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* 3. Did our Provider Services Contact Center Representatives provide clear information and fully resolve your issue?

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* 4. Rate your satisfaction level on the customer service you receive from:

  Never Satisfied Rarely Satisfied Neutral Satisfied Very Satisfied
Your Molina Provider Services Representative
The Molina Provider Services Contact Center
The Molina Utilization Management Team

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* 5. Where do you feel like Molina is exceeding your expectations?

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* 6. Where do you feel like Molina is not meeting your expectations?

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* 7. Molina offers training sessions for providers, if you have participated, please rate the following training sessions:

  Never Attended Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Satisfied
"It Matters to Molina" Provider Forum
Availity Provider Portal Training
Cultural Competency
Provider Orientation
Model of Care

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* 8. Where do you receive your Molina updates (choose all that apply)?

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* 9. Molina offers Monthly Provider Bulletins and Special Provider Bulletins to our network providers. Based on these Provider Bulletins, please indicate how strongly you agree or disagree with the statements below:

  Disagree Somewhat Disagree Neutral Somewhat Disagree Agree
I am satisfied with the content of the Provider Bulletin articles
I feel informed after reading the Provider Bulletin articles
The Provider Bulletin articles are clear and easy to understand
I was aware I could find back issues of the Provider Bulletin under the "Communications" tab on the Molina website.
I do not read the Provider Bulletins

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* 10. Which hospital department do you work in?

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* 11. Are you interested in learning more about our Quality Improvement Programs or our Provider Engagement Team (PET)?

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* 12. If answering "Yes," please leave your email address below or reach out to the PET Team at MFLProviderNetworkManagement@MolinaHealthcare.com

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* 13. Are you currently participating in a Joint Operations Meeting?

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* 14. If answering "No," and you would like to participate in a Joint Operations Meeting, please add your email address below, or reach out to your Provider Services Representative at MFLProviderNetworkManagement@molinahealthcare.com

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* 15. Are you interested in joining a Provider Advisory Council?

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* 16. If you answered "Yes" to joining a Provider Advisory Council, please provide your contact information below:

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