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Provider Experience Survey

Molina Healthcare 

Your feedback is important, and it Matters to Molina.  As a valued partner,  please complete the survey below.  This survey will take approximately 5-7 minutes to complete.  Thank you! 
1.Do you know how to reach your Molina Provider Service Manager?(Required.)
2.How responsive have we been to your questions or concerns?(Required.)
3.Did your Provider Service Manager provide clear information and fully resolve your issue?(Required.)
4.Rate your satisfaction level on the customer service you receive from:(Required.)
Never Satisfied
Rarely Satisfied
Neutral
Satisfied
Very Satisfied
Provider Service Manager
Contact Call Center
The Molina Utilization Management Team
Claims Team
5.Where do you feel like Molina is exceeding your expectations?(Required.)
6.Where do you feel like Molina is not meeting your expectations?(Required.)
7.Molina offers training sessions for providers, if you have participated, please rate the following training sessions:(Required.)
Never Attended
Dissatisfied
Neutral
Satisfied
It Matters to Molina Provider Forum
Availity Provider Portal Training
Cultural Competency Training
Provider Orientation Training
Model of Care Training 
8.Where do you receive your Molina updates?(Required.)
9.Molina offers Monthly Provider Bulletins and Special Provider Bulletins to our network providers.  Based on these provider Bulletins, please indicate how strongly you agree or disagree with the statements below:
Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Agree
I am satisfied with the content of the Provider Bulletin articles
I feel informed after reading the Provider Bulletin articles
The Provider Bulletin articles easy to understand
I was aware I could find back issues of the Provider Bulletin under the "Communications" tab on the Molina website 
I do not read the Provider Bulletin
10.Are you interested in learning more about our Quality Improvement Programs?(Required.)
11.If answering "Yes," Please leave your email address below or reach out the Provider Service Manager at MFLProviderNetworkManagement@Molinahealthcare.com
12.Are you currently participating in a "Provider Engagement Meeting"?(Required.)
13.Is answering "no," and you would like to participate in the Provider Engagement Meetings, please add your email address below, or reach out to your Provider Service Manager at MFLProviderNetworkManagement@molinahealthcare.com
14.Are you interested in joint a Provider Advisory Committee Council?(Required.)
15.If you answered "Yes." to joining a Provider Advisory Council, please provide your contact information below: